Welcome to TheFeelGoodBakery.com By using this website you accept and agree to be bound by these online Shopping Terms and Conditions, the Privacy Statement and such other policies as we notify you of from time to time, which together constitute the entire agreement between us. Nothing in these Online Shopping Terms and Conditions affects your statutory rights, either as a consumer or otherwise. These Online Shopping Terms and conditions apply to all orders which you, the customer, place using our website TheFeelGoodBakery.com, which is operated by THE FEEL GOOD BAKERY C.I.C. Please read them carefully before placing your order and print a copy for future reference.
Delivery information
Please note that we currently only ship to the following postcodes.
- SW1V SW1X SW1P SW1H SW1E SW1A SW1Y SW1W SW2 SW3 SW4 SW5 SW6 SW7 SW8 SW9 SW10 SW11 SW12 SW13 SW14 SW15 SW16 SW17 SW18 SW19 SW20 SW95 SW99 W1P W1K W1M W1N W1R W1S W1T W1U W1V W1W W1X W1Y W1J W1H W1A W1B W1C W1D W1E W1F W1G W2 W4 W6 W8 W9 W10 W11 W12 W14 NW1 NW8 NW5 NW3 SE1 SE11 SE17 SE5 SE24 SE27 TW10 TW9 TW1 TW11 KT1 KT2 KT3 KT4 KT5 KT6 KT7 KT19 KT18
Standard deliveries are delivered between 9am and 12pm Orders placed by 10am Monday to Friday are applicable for next day delivery. Orders that our placed after 10am will be processed the following day. Orders placed on Saturdays and Sundays will be processed on Monday.
A signature may be required upon delivery. If no-one is available the driver will attempt to contact the buyer three times.
Standard delivery charges to accepted postcodes
are as follows: £10 if you spend up to £35, over £35 free delivery.
To ensure freshness of products and to minimise handling times so that orders arrive in perfect condition, orders are delivered by our own delivery driver.
Delivery Rates
To follow up on an order delivery please contact our office on 020 8305 5097 as soon as possible after the expected delivery time. Standard delivery are delivered between 9am and 12pm . Other timings are available upon request.
Receipt of Delivery
THE FEEL GOOD BAKERY C.I.C. and its employees cannot be held responsible for an inability to deliver to the specified time due to adverse weather conditions or other circumstances beyond our control. In these instances, we will however make our best efforts to correct the problem. Please contact our Office on to 020 8305 5097 discuss your concerns.
PRODUCT AVAILABILITY
To maintain our high standards and freshness of product, some products will be limited and at times unavailable. Should a product not be available, The Feel Good Bakery reserves the right to issue a refund for the product. We will advise you at the time of placing your order of any product that isn’t available.
CONTENT AND PHOTOGRAPHY
The information provided for each product or collection of products is accurate at the time we published the information.
BASIS OF SALE
When you confirm and pay for your order, you offer to buy the Goods at the prices indicated. All orders will be subject to these conditions.
ACCEPTANCE OF ORDER
Your order becomes binding as soon as we have accepted it, subject to your rights of cancellation.
Your order will be accepted as soon as a member of our staff has confirmed your order. Our acceptance of your order is conditional on the availability of the Products you have ordered. If any of the Products you have ordered are unavailable, or should events occur beyond our reasonable control, we reserve the right to cancel your order without liability. In such circumstances we shall let you know as soon as possible.
PAYMENT AND PRICES
Payment can be made using Master Card, Visa, American Express, Switch, Delta, Maestro, Apple Pay, Google Pay and PayPal. No goods will be despatched until credit/debit cards have been authorised and payment received.
Our products are not subject to VAT. The VAT number for The Feel Good Bakery is 09098654
RIGHT TO WITHDRAW PURCHASES WITHIN ‘COOLING OFF’ PERIOD
If you live in the European Union you have a right by law to withdraw from the purchase of any item within a “cooling off” period of 14 working days starting on the day after the day the item is delivered to you (“Cooling Off Period”). This right applies to all items advertised on the Website. You are liable for the cost of returning the item(s) to us.
RETURNS
If you are not completely satisfied with your purchase, you may exchange or refund your goods within 14 days of receipt. The goods must be returned to us in the same condition as supplied to you. You are liable for the cost of returning the item(s) to us. This does not affect your statutory rights.
If you have any concerns over the quality of your product/s, please call 020 8305 5097 or email Hello@Thefeelgoodbakery.com Claims must be within 28 days of receipt.
ERRORS
Every effort is made to ensure that all the information provided on our website is correct at the time of publishing.
Whilst we use reasonable efforts to include accurate and up-to-date information on the site we make no warranties or representations as to its accuracy. We assume no responsibility for any errors or omissions in the content on the Site. Information about The Feel Good Bakery Products and Services are illustrative only.
AMENDMENTS
We reserve the right to alter or delete material from this site and may, at any time, revise these Terms. You are bound by any such revision and we therefore recommend that you visit this page to review the current Terms each time you revisit our site.
GENERAL
No order is binding on you or The Feel Good Bakery until we have accepted it. You will own the items we supply you from the moment they are put in the hands of the postal service, or with our carriers, or on payment in full of the price of the Goods, whichever is later.
It is the policy of The Feel Good Bakery to ensure all goods are supplied to our customers in perfect condition and that every precaution is taken to protect the integrity of the Product that is sold.
The Feel Good Bakery does not advise recipients of impending deliveries. We cannot deliver goods to another country outside the UK.
If any provision contained in these Terms and Conditions is considered by any court or regulatory authority to be unfair, invalid or unenforceable, that provision will be considered and deleted from these Terms and Conditions without affecting the other provisions.
The law of England and Wales governs these Terms and Conditions and all disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Whilst we take appropriate steps to protect this site from malicious attacks we cannot warrant that it is entirely free from risk of virus attack.
These Terms and Conditions apply if you are dealing with us as a consumer. If you wish to trade with us in the course of your business, please refer to our trade Terms and conditions stated on our trade application forms.
If you have any queries, complaints, suggestions or comments about our Products, Services or these Terms and Conditions please contact our Office on 02031959606 or email
DEFINITIONS IN THESE CONDITIONS
‘Product or Products’ means The Feel Good Bakery good(s)
‘we’, ‘us’, ‘our’ TFGB’ means THE FEEL GOOD BAKERY C.I.C.
‘you’, ‘your’, means one of our customers
DELIVERY INFORMATION
To ensure freshness of products and to minimise handling times so that orders arrive in perfect condition, orders are packed within 24 hours and sent by our own courier service. All orders require a signature on delivery. To follow up on an order delivery please contact our office on 02031959606 or Hello@TheFeelGoodBakery.com as soon as possible after the expected delivery time. The Feel Good Bakery and its employees cannot be held responsible for an inability to deliver to the specified time due to adverse weather conditions or other circumstances beyond our control. . In these instances, we will however make our best efforts to correct the problem. Please contact our office on 020 8305 5097 to discuss your concerns.
PRIVACY POLICY
We may change this Privacy Policy at any time and from time to time. We encourage you to review this Privacy Policy often to stay informed of changes that may affect you, as your continued use of the Website signifies your continuing consent to be bound by this Privacy Policy.
In order for us to process your order we collect personally identifiable information relating to you including name, address, phone number, e-mail address, credit/ debit card information. We will only use your Personal Information for the purpose(s) for which you provide it to us including, respond to your enquiries, handle orders, deliver items and process payments, communicate with you about orders, products, services and promotional offers, update our records and maintain any account you may have with us, prevent or detect fraud or abuses of our Website. We do not pass on personal details of our customers to third parties. From time to time we employ other companies to perform functions on our behalf including fulfilling orders, delivering packages, sending customer communications, analysing data, processing credit card payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
FRAUD / CREDIT RISK
Where necessary to prevent fraud or reduce credit risk we may exchange your Personal Information with other companies and organisations; We may transfer Personal Information which users in the European Union provide to us to other countries (including the United States), the data protection laws of which may differ from those of the European Union, and you expressly agree to such transfer.
We reserve the right to revise this Privacy Statement or any part of it from time to time. Please review the Privacy Statement periodically for changes. Unless stated otherwise, our current Privacy Statement applies to all information that we have about you.
SECURITY
We employ security measures to prevent unauthorized access to information that we collect online.
When you use the Services or browse our Website, we may collect information about your visit to our Website, your usage of the Services, and your web browsing. That information may include your IP address, your operating system, your browser ID, your browsing activity, and other information about how you interacted with our Websites or other websites. We may collect this information as a part of log files as well as through the use of cookies or other tracking technologies.
A cookie is a text-only string of information that a website transfers to your computer’s hard disk to remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value – usually a randomly generated unique number.
When you visit our Website we send you a cookie.
Cookies may be used in the following ways: to enable the personalisation features on our Website which gives you the ability to recall recently placed orders, recently viewed pages and see information which you have input on line. Also to compile anonymous, aggregated statistics that allow us to understand how users use our Website and to help us improve the structure of our Website and the service to our customers. We cannot identify you personally in this way.
We also use website cookies for remarketing purposes, allowing us to show adverts to users who have previously visited our website. These ads will be shown on third-party websites across the Google Display Network. Further information on Google Remarketing can be found here: http://www.google.com/ads/innovations/remarketing.html
To opt out of remarketing ads, please visit https://support.google.com/adwords/answer/2549116?hl=en
DISABLING / ENABLING COOKIES
You can accept or decline “cookies” by modifying the setting in your browser. Please note that if you disable “cookies” you may not be able to use all the features of our Website.
CONTENT AND INTELLECTUAL PROPERTY RIGHTS
THefeelgoodbakery.com, its products and content are protected by national intellectual property. You are only allowed to use content found on this Website as expressly agreed by THE FEEL GOOD BAKERY C.I.C.. Any reproduction or redistribution of our products and content may result in civil and criminal penalties.
CONTROLLER OF YOUR INFORMATION
Information which you provide to us or we gather from the Website or via other information collection methods is controlled primarily by:
THE FEEL GOOD BAKERY C.I.C.
Registered in England: 09098654
Registered office:Ashburton Youth Club, Westleigh Avenue, London, SW15 6XD
ACCURACY AND RETENTION OF DATA
We do our best to keep your data accurate and up to date, to the extent that you provide us with the information we need to do so. If your data changes (for example, if you have a new email address), then you are responsible for notifying us of those changes. Upon request, we will provide you with information about whether we hold any of your Personal Information. We will retain your information for as long as your account is active or as long as needed to provide you with our Services. We may also retain and use your information in order to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our Agreements.
ACCESS
We will give an individual access to any Personal Information we hold about them within 30 days of any request for that information. Individuals may request to access, correct, amend or delete information we hold about them by contacting us at Hello@TheFeelGoodBakery.com Unless it is prohibited by law, we will remove any Personal Information about an individual, from our servers at your or their request. There is no charge for an individual to access or update their Personal Information.
CONTACT US
Should you have any queries or wish to order by telephone or in writing, please contact our team.
Telephone: 020 8305 5097
Post: The Feel Ashburton Youth Club, Westleigh Avenue, London, SW15 6XD
Email Hello@TheFeelGoodBakery.com